Manufacturer's Warranty

The Ergo Baby Carrier, Inc. warrants our products against defects in materials and workmanship. We stand behind all of our products and will either repair or replace free of charge during the first twelve (12) months, any carrier or accessory that does not meet our high standards. Proof of purchase is necessary. We require that the carrier or accessory be sent to us directly so we can confirm the defect and make a decision on whether to repair or replace the item. Contact Us.

Return Policy

Customer satisfaction is our priority at ERGObaby. We feel confident that we offer a baby carrier and accessories that are of the highest quality and comfort, and we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or dissatisfaction please contact us prior to returning your carrier; we can often offer a solution that will help. However, if you are still not completely satisfied with any of our other products, please return them within 30 days in like-new condition (we retain the right to determine like-new condition) for a full refund less shipping and handling.

Shipping Information

All our ERGObaby products are generally shipped the next working day after you place your order. The standard shipping is by USPS Priority Mail.

After being shipped, they take an additional 3 - 6 shipping days to be delivered, depending on your distance from our warehouse in Los Angeles.

The Ergo Baby Carrier, Inc. Security and Privacy Policy

On this page: Security Information | Privacy Policy

Security

We are committed to making sure that our online ordering system is as secure as possible and that your private information is kept secure. In order to make our ordering and customer information secure, The Ergo Baby Carrier, Inc. has:

1. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You will enter the secure portion of our site when you check out of our store. When the order form page loads into your browser (which may take a moment), you will be able to see that you are in a secure, encrypted mode, by noticing that in Internet Explorer a lock icon appears on the status bar and in Netscape the security lock icon on the button bar and on the bottom of the page is now locked. Once in this secure mode, your submissions to our site are encrypted and secure from outside users.

2. Credit Card Information Stored in Encrypted Form in our Database. All credit card information is stored in an encrypted form on our web host server. This means that even if someone broke into our server's files, they would only see gibberish if they were able to access the credit card fields of data.

3. Always use Secure, Encrypted Server to Access Credit Card Information. We never send a customer's sensitive, credit card information over the web unencrypted. When we receive an automatic email notifying us of your order, we then connect to our server only through a secure internet connection which sends the information in an encrypted form.

4. Never Share Credit Card Information nor Personal Information. As part of our shipping process, we do send our warehouse company your name and address information so they can ship your order. We don't share with them your credit card information. Beside this, we don't share your personal information with any company, person or concern. We recognize that this is your private information, and under no circumstance will we ever sell or share your information with another company.

Privacy

Privacy has become an important issue in internet commerce - as it should be. We believe strongly that your personal information is your private information and should remain private. Below you will find the formal statement of our privacy policy. But we think it is important to let you know, without all the technical jargon, that we are committed to keeping your private information completely private. Bottom line - we do not share our customers information with anyone. As part of our shipping process, we do send our warehouse company your name and address information so they can ship your product orders. But other than this use of your personal information, we don't share or sell any of our customers personal and private information with anyone. We recognize that this is your private information, and in no circumstance will we ever sell or share your information with another company. That being said, onto the formal statement of our privacy policy:

The Ergo Baby Carrier, Inc. Privacy Policy

The Ergo Baby Carrier, Inc. is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online.

Basic Confidentiality Policy

It is our policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to reply to your request or to handle your complaint). For example, when you place an order online, your name, address, and other private information is used only for purposes of fulfilling your order. This information is never given or sold to any 3rd party for any purpose whatsoever and never will be.

All those entering online orders will automatically be added to our mailing list. If at any time you change your mind and would like to add or remove your name from the The Ergo Baby Carrier, Inc. mailing list, or correct your personal information, please email us through or contact page.

Types of Information collected
The Ergo Baby Carrier, Inc. collects the following types of information: Name and email address information from those submitting contact forms, and billing information (name, address, phone, email, credit card information, etc) from those placing online orders. Also, our host system does collect anonymous information on our site's visitors as described below (see No Computer Tracking of Identifiable Information). Whenever "sensitive information" (credit card numbers) are transmitted or received, it is done so in an encrypted manner to assure privacy. The Ergo Baby Carrier, Inc. does not currently process its credit card orders electronically over the net. Instead, all credit card information is processed offline.

No areas on our website condition access on the disclosure of individually identifiable information, such as user-password protected areas.

The Ergo Baby Carrier, Inc. uses Index Tools to analyze traffic to this web site. Index Tools does not create individual profiles for visitors. Unlike some tracking services Index Tools does not have a database of individual profiles for each visitor. Index Tools only collects aggregate data. For more information about Index Tools privacy policy, please click here.

Prospect Information

The Ergo Baby Carrier, Inc. does not directly solicit any prospect information (prospect information is information about one person submitted by someone else). The only type of prospect information we collect is, if a customer asks us to email information to someone else or if someone submits a different person as the party who a product is being shipped to. In any event, prospects have the same rights of access and correction as regular visitors to our website. With the possible exception of your own marketing (sending information that a person requested we send to a prospect), prospect information is only be used for the purposes for which it is submitted. Prospect information will NEVER be shared outside the company with any third parties for any purpose. Prospects also have the same level of choice regarding marketing (at least at the time of first contact) as other individuals who actually visit our website. We do not currently market to prospects other than as discussed above.

Access to Information
If at any time you change your mind and would like to add or remove your name from The Ergo Baby Carrier, Inc. mailing list, or would like to review or correct your personal information, please contact us with your requested change.

No Release of Information to Third Parties

Personal information will not be released to third parties for any reason. There are no other circumstances under which we will provide or sell personal information to third parties.

No Computer Tracking of Identifiable Information

Our computer is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. In addition, our web sites track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, what search site visitors come from, what search terms are used, and what countries those requests come from. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.